Management, process and systems consulting

The main objective of these services is the optimization of the assignment of human, economic and technological resources to achieve greater levels of efficiency.

Our methodologies are focused on the following:
• Analysis of the degree of synchronization of the organizational architecture, processes, people and systems to the business objectives.

• Analysis and Re-design of the organizational architecture including supervisory levels, span of controls, duplication of functions, and other areas for improvement. The end result is a re-designed organizational structure eliminating redundant functions and low value added management layers; alignment of functions to improve the services provided, and to best support the basic business strategy.

• Re-design and implementation of business process improvements including value added analysis, quality costs, automation levels, and efficiency levels. The final results are new processes eliminating redundancies and low value added tasks, and improving the quality levels.

• Analysis of human resources required by the Enterprise including the number of resources required to match business level demands to human resources supply. The final result is the definition of staff required to best support business demands.

• Analysis of information technology and systems available to support the organization including for example áreas such as call centers, back-room operations and physical stores/branches. The final result is a diagnostic assessment identifying improvement opportunities.

Our analysis is conducted using the methodologies that best fit each individual situation including for example: activity based costing, just-in-time, business process optimization, zero base budgeting, total quality management, etc.